Newly launched is a book that provides a radically different approach to customer service measurement. Written and researched by the leading customer service consultancy company in the Middle East, this book will help you to understand why the current and out dated methods in research are failing your business.

Organisations across the UAE are embracing the concept, with leading banks and government entities starting to realise the potential Value Moments can bring to their sectors.

This book presents the concept using a comprehensive step by step approach taking you from how to start a measurement programme through to how Value Moments can be incorporated into your balance sheets.

Every time a customer touches with your brand, this interaction has either a positive or negative influence. Do you understand which moments in the customer’s experience contribute most in delivering and exceeding customer expectations?

Value Moments offers a new perspective on how customer experiences should be measured, managed and improved. This revolutionary concept will enable organisations to effectively target those Value Moments which deliver the highest impact on customer loyalty and engagement.

Pick up your copy of the book and read the latest in customer research which will fundamentally change the way you look at customer service measurement. Contact us for more details.

In Pakistan, the floods have already killed an estimated 1,600 people, and as many as four million people have been affected by the floods, which tore through villages, swallowed homes and destroyed crops. The flooding has also damaged infrastructure and caused extensive crop damage, prompting concerns about food shortages.

In this natural disaster, Ethos team joined hands to support the flood relief efforts in Pakistan. The team collected rice, lentils, pulses, grains, dates, tea, milk power, medicine and other stuff under the supervision of Robert Keay (Managing Director, Ethos Consultancy).

Ajman Bank has appointed two consultants to redesign and improve the performance of the bank.

Ethos Consultancy, which specialises in delivering excellence in customer service solutions across the Middle East, has been engaged to train the front-end banking services.

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The inaugural UAE Customer Service Week has been officially launched by Ethos Consultancy and will take place on June 20-24 2010. Supported and executed under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates,  Customer Service Week 2010 is devoted to growing and raising customer service standards through awareness, education and sharing of international best practice.

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Ethos Consultancy has been awarded one of 30 British Airways Business Opportunity Grants as part of an initiative to keep entrepreneurship alive and to help stimulate local business in the UAE. These grants include 10 return British Airways Club World (business class) tickets to be used throughout 2010.

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